Return Policy

Return & Refund Policy

All orders enter fulfillment immediately upon confirmation. We do not accept cancellations or refunds due to buyer's personal reasons once an order is placed.

Returns

Returns are only accepted within 7 days of delivery for items that are damaged, defective, or incorrectly shipped. Items that have been opened, used, or are not in their original packaging are not eligible for return. Custom or personalized orders are non-refundable.

We do not accept no-reason returns after delivery. Due to the high cost of international shipping and logistics, we kindly ask for your understanding.

Damaged or Incorrect Items

For damaged or incorrect items, please contact us within 7 days of receipt — we will cover return shipping and arrange a replacement or refund accordingly.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a certain number of days.

For assistance, please contact us at salesconsult@robosense.cn